Privacy Policy

ReCreation Healing Center ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or receive treatment services. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or provide us with your personal information.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

Information you voluntarily provide to us, including but not limited to:

• Full name, date of birth, and contact information (phone number, email address, mailing address)
• Insurance information and policy details
• Emergency contact information
• Information submitted through our website forms, including insurance verification and contact forms
• Communications you send to us via email, phone, or other channels

1.2 Protected Health Information (PHI)

If you become a patient, we may collect Protected Health Information as defined by HIPAA, including medical history, treatment records, diagnoses, and other health-related information. The collection, use, and disclosure of PHI is governed by our HIPAA Notice of Privacy Practices, which provides additional protections beyond this Privacy Policy.

1.3 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and approximate geographic location
• Browser type, operating system, and device information
• Pages visited, time spent on pages, and navigation patterns
• Referring website or source
• Cookies and similar tracking technologies (see Section 6)

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide information about our treatment programs
• To verify insurance benefits and process admissions
• To provide, maintain, and improve our treatment services
• To communicate with you about your treatment or potential treatment
• To comply with legal obligations, including HIPAA, state licensing requirements, and other applicable laws
• To protect the safety and security of our patients, staff, and facility
• To improve our website functionality and user experience
• To send you relevant information about our services, with your consent

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information in the following limited circumstances:

• Treatment, Payment, and Healthcare Operations: As permitted by HIPAA for purposes of treatment, payment, and healthcare operations
• With Your Consent: When you provide written authorization for us to share your information
• Service Providers: With trusted third-party vendors who assist us in operating our website and business, subject to confidentiality agreements
• Legal Requirements: When required by law, court order, or governmental regulation
• Safety: When necessary to prevent serious harm to you or others
• Insurance Companies: To verify benefits and process claims, as authorized by you

4. 42 CFR Part 2 Protections

As a substance use disorder treatment facility, your records are protected by federal confidentiality regulations (42 CFR Part 2). These regulations restrict any disclosure of information that would identify you as having a substance use disorder. Generally, we may not disclose such information without your written consent, except in limited circumstances permitted by law (such as medical emergencies, qualified audits, or court orders meeting specific legal requirements). Violations of 42 CFR Part 2 are subject to criminal penalties.

5. Data Security

We implement appropriate technical, administrative, and physical safeguards to protect your personal information from unauthorized access, use, alteration, or destruction. These measures include encrypted data transmission (SSL/TLS), secure servers, access controls, staff training, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and analyze website usage. Types of cookies we use include:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors interact with our website
• Functional Cookies: Remember your preferences and settings

You can control cookies through your browser settings. Disabling cookies may affect some website functionality. We do not use cookies to collect Protected Health Information.

7. Your Rights

Depending on your location, you may have the following rights:

• The right to access your personal information
• The right to correct inaccurate information
• The right to request deletion of your information (subject to legal retention requirements)
• The right to opt out of marketing communications
• The right to file a complaint with the appropriate regulatory authority
• Additional rights under HIPAA regarding your Protected Health Information (see our HIPAA Notice)

California Residents: Under the California Consumer Privacy Act (CCPA), you have additional rights including the right to know what personal information we collect, the right to delete your information, and the right to opt out of the sale of your information. We do not sell personal information.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18 through our website. If we learn that we have collected information from a child under 18, we will take steps to delete that information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: